Day 2: Essential Skills to Communicate Effectively (Full Day)
Talk is Cheap, but Real Communication is Priceless
Employees, if they trust and respect their manager, will do anything for them. This creates a team that is invaluable. This training session is about having managers and supervisors realize that if they are going to get their staff to follow them, they must be the example of a great leader.
The purpose of this training is to have participants:
- Realize how 'assuming' can hinder the communication process
- Make sure their communication is received correctly
- Communicate appreciation to customers and co-workers